BISP Complaint & Grievance Portal (IGMS) — Check Online (2026)
Go to official BISP Complaint & Grievance Portal (IGMS)BISP's Integrated Grievance Management System (IGMS) lets beneficiaries register and track complaints about payments, deductions, biometric errors, or eligibility. Complaints can be lodged online, via 8171 SMS/WhatsApp, or at BISP offices.
How to check BISP Complaint & Grievance Portal (IGMS) online
- Open the official BISP portal at bisp.gov.pk and choose the complaint/grievance (IGMS) option
- Enter your 13-digit CNIC and the captcha
- Select the complaint type (payment delay, deduction, biometric, eligibility)
- Add a short description and submit the complaint
- Save the tracking ID and re-enter your CNIC/tracking ID later to check status
What you need
No password login; complaints are filed and tracked by CNIC and tracking ID rather than an account.
Good to know: Open to all BISP Kafaalat, Nashonuma, and Taleemi Wazaif beneficiaries; no registration or fee needed to complain.
Common BISP Complaint & Grievance Portal (IGMS) problems & fixes
BISP Complaint & Grievance Portal (IGMS)helpline & contact
Helpline: 0800-26477
Email: [email protected]
Frequently asked questions
What is the BISP complaint portal URL?
Complaints are filed through the official https://www.bisp.gov.pk/ grievance (IGMS) section, or via SMS/WhatsApp to 8171.
How do I track my complaint?
Re-enter your CNIC or the tracking ID given at submission on the BISP portal, or call 0800-26477.
What complaints can I file?
Payment delays, unauthorized deductions, biometric verification failures, and eligibility disputes.
