Punjab Police Online FIR / Complaint (CMS) — Check Online (2026)

Go to official Punjab Police Online FIR / Complaint (CMS)

Official URLhttps://cms.punjabpolice.gov.pk/

Official link verified 2026-07-06

Official Punjab Police Complaint Management System (CMS) for lodging complaints online and checking/tracking the status of a complaint or FIR. Complainants receive a complaint number/E-Tag by SMS, and all FIRs are recorded electronically via the Police Station Record Management System (PSRMS). Complaints can also be filed by dialing the short code 1787.

How to check Punjab Police Online FIR / Complaint (CMS) online

Open https://cms.punjabpolice.gov.pk/ (or the CMS login at policereport.punjab.gov.pk) to reach the Punjab Police Complaint Management System.
To register a complaint online, submit your details, the incident description, and your active mobile number; you will receive a complaint number via SMS.
To check status, enter your complaint number and the registered cell phone number used when the complaint/FIR was filed.
Review the current status, assigned police station, and any action/remarks shown against your complaint.
For a copy of an existing FIR, use the 'Copy of FIR' service at the Police Khidmat Markaz portal (pkm.punjab.gov.pk) or your local PKM/front desk.

What you need

No password is needed for basic status checks - you only need your complaint/FIR number and the mobile number registered with the complaint. For CMS staff/officer logins on policereport.punjab.gov.pk, credentials are issued by the department, not self-service.

Good to know: Citizens do not create an account to check status; the complaint number issued by SMS plus your registered mobile number is sufficient to track it.

Common Punjab Police Online FIR / Complaint (CMS) problems & fixes

'No record found' when checking status

Confirm you entered the exact complaint/FIR number and the same mobile number provided at filing; newly lodged complaints may take time to appear in the system.

OTP/SMS not received on the registered number

Ensure the mobile number is active and correct; if it was mistyped at filing, visit the police station front desk or a Police Khidmat Markaz to update your record.

Complaint marked closed without resolution

Escalate via the 1787 helpline or lodge a fresh complaint referencing the previous complaint number, or approach the district PKM for follow-up.

Punjab Police Online FIR / Complaint (CMS)helpline & contact

Helpline: 1787

Frequently asked questions

What is the Punjab Police online FIR URL?

The official Complaint Management System is at https://cms.punjabpolice.gov.pk/ (login portal policereport.punjab.gov.pk), under Punjab Police at https://punjabpolice.gov.pk/.

Can I register an FIR fully online myself?

You can lodge and track a complaint online via CMS, but an FIR itself is formally registered by the police station/front desk; the online system lets you submit, get a complaint number, and follow up.

How do I get a copy of an existing FIR?

Use the 'Copy of FIR' service through the Police Khidmat Markaz (pkm.punjab.gov.pk) or your local PKM/front desk with your FIR details.

Official link last verified on 2026-07-06. If the portal has changed, please let us know.